Compliance & Privacy Policy

Privacy Policy

Last updated: October 2026 • Kenya Data Protection Act Compliant

1 Information We Collect

When you book a ride or contact us, we collect the information you provide directly, including your full name, email address, phone number, pick-up and drop-off locations, travel date and time, and any special requests. If you pay online, our payment providers (Safaricom Daraja for M-Pesa or PesaPal for Visa/Mastercard) process your transaction credentials directly via certified PCI-DSS encrypted channels — we do not store your credit card or M-Pesa PIN numbers on our servers.

2 How We Use Your Information

We use your information exclusively to:

  • ✓ Confirm and coordinate your coastal transfer, dispatching verified professional chauffeurs
  • ✓ Communicate route updates, flight delays, and driver tracking via WhatsApp or phone call
  • ✓ Process cashless payments securely through licensed partners
  • ✓ Provide 24/7 guest support and address custom itinerary requirements

3 Sharing Your Information

We do not sell, rent, or trade your personal data. We share only necessary trip information with our assigned drivers to facilitate pick-up and route navigation. Payment metadata is shared strictly with regulated financial gateways (Safaricom Daraja and PesaPal). We may disclose information only if required by Kenyan law or legal subpoena.

4 Data Security & Retention

We maintain modern SSL/TLS encryption across our web platform and secure databases. Booking records are retained solely for standard accounting, guest reference, and audit purposes. You may request deletion of your contact profile at any point.

5 Your Legal Rights

In compliance with the Kenya Data Protection Act (2019), you have the right to request access to your stored records, rectify incorrect information, or withdraw consent. Contact our privacy officer via our official channels.

6 Cookies & Local Storage

We use minimal functional cookies and session tokens to protect form submissions against CSRF attacks and maintain user preferences. We do not deploy intrusive third-party ad tracking pixels.

Have questions about our terms or policies? Chat with Concierge →

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