Terms of Service & Passenger Agreement

Terms & Conditions

Last updated: October 2026 • Kenya Data Protection Act Compliant

1 Booking Confirmations

All transfer requests submitted via our website are confirmed promptly by our operations dispatch team, typically within 30 minutes. A trip reservation is guaranteed once confirmed via WhatsApp, phone, or official booking reference voucher.

2 Transparent Fixed Fares & Payment

Fares published on our official rates page are fixed and inclusive of fuel, professional chauffeur service, and standard Dongo Kundu bypass highway tolls (or optional Likoni ferry crossing upon passenger request). We accept Safaricom M-Pesa, Visa/Mastercard credit/debit cards, and Cash on Arrival (KES, USD, EUR). Any significant unscheduled route diversions or extended waiting time may incur additional agreed fees.

3 Flight Tracking & Delays

For all Moi International Airport (Mombasa) and Ukunda Airstrip pickups, we track inbound commercial flight arrivals in real-time. If your scheduled flight is delayed, your driver will adjust your pickup time at no additional waiting surcharge.

4 Cancellation Policy

We understand travel schedules can shift unexpectedly. You may cancel or reschedule your ride with zero penalty by notifying us at least 3 hours prior to your scheduled pickup time.

5 Passenger Safety & Luggage

All vehicles in our fleet undergo regular NTSA safety inspections and carry comprehensive commercial PSV passenger liability insurance. Passengers are requested to wear seatbelts at all times and supervise fragile personal luggage.

6 Governing Jurisdiction

These terms are governed by and construed in accordance with the Laws of Kenya. Any disputes shall be handled primarily through amicable mediation.

Have questions about our terms or policies? Chat with Concierge →

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